Returns & Exchanges
Buffalo Trace Distillery stands behind the quality of our merchandise and offers a 30-day window for returns or exchanges on unworn and unused gear. Please note that alcohol sales are final and cannot be returned due to state and federal regulations.
Initiate Your Request
Visit our online returns portal or contact our guest services team with your order number and email address to start the process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Ship to Distillery
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing