Frequently Asked Questions
Everything you need to know about our spirits and services.
Where can I purchase Buffalo Trace spirits online?
While our online gift shop offers exclusive apparel and barware, federal law prohibits the direct shipment of spirits. Please use our product locator to find a licensed retailer near you.
What is your shipping policy for merchandise?
We ship merchandise and gift items across the United States via standard ground shipping. Orders are typically processed within 2-3 business days and delivery times vary by location.
Can I return an item purchased from the online gift shop?
Yes, we accept returns on unworn apparel and unused merchandise within 30 days of purchase. Please ensure all original tags are attached and include your proof of purchase.
How can I book a tour of the distillery?
Tours can be reserved directly through our website. We highly recommend booking in advance as slots fill up quickly, especially during weekends and peak seasons.
Do you offer international shipping for merchandise?
Currently, our online store only ships to addresses within the United States. We are working on expanding our reach to international fans in the future.
How should I store my bourbon once it is opened?
To maintain the highest quality, store your bottle upright in a cool, dark place away from direct sunlight and extreme temperature fluctuations.